Returns

Northscooters.com On-line Return Policy

Before we get into it, we want to say that we love our customers. You guys are awesome and you are the reason that we are in business. We don't want our return policy to be a hassle to you in any way.

Our official return policy for all online sales is that you may return your purchases for a full refund if you send it back within seven days after you receive it.

You may send your purchase back within 30 days after you receive it for exchange or store credit. This means you have shipped it back within 14 days after you receive it.

Sale items that are 30% or greater are not returnable.

NorthScooters.com Gift Return Policy

If this item is a gift please let us know. You will have 7 days after the date the gift is given to return it for a full refund. You can return your product for exchange or credit for up to 21 days after the gift date or 30 days after the purchase date.

Northscooters.com On-line Christmas return policy

All purchases in the month of December will have until January 5th to return product for full refund. You will have until January 15th to return products for exchange or credit.

How to Do a Return or Exchange

 

Please e-mail us at north.scooters@outlook.com.

Let us know what item you want to return with your Transaction # (It will start with PPE or look like #3FH47048XR3049442). We would also love to know your reason for return (size, gift, warranty etc.). We will provide you with further instructions. We promise to make the return process as easy as possible.